Our Solutions

Technology, some people fear it, some resist it, and others embrace it. As a small business owner, it could be the best thing that ever happened to your company. With the technology available today, small businesses are increasingly leveling the playing field between themselves and big companies. With PBX telephone systems, small businesses are combining today's technology with traditional customer service to take their business to the next level.

UCSG IP PBX solution provides you with the flexibility and features far superior to any conventional call management platform. It opens the door to a completely new world of flexible and cost-effective call management solutions. UCSG is available in a number of configurations to suit your business requirements. It used to be that only Fortune 500 companies with thousands of employees and 10- story office buildings could afford and maintain a traditional PBX telephone system. Now, with toll free PBX services, anyone with a telephone can reap the benefits of this powerful communications tool. A PBX has all the advantages of a traditional PBX and more without the hassle, hardware, and expense.

Comparing the flexibility, extensibility, and power of VoIP Solution with a traditional PBX is somewhat akin to comparing a personal computer with a calculator. Traditional PBXs do what they do very well -- but that is all that they do. In contrast, VoIP Solution is a very malleable tool that can address a wide range of needs:

• standard PBX functionality such as
• call forward (busy, no answer, unconditional)
• caller ID
• call transfer (announced and blind)
• three-way calling
• visual call waiting
• do not disturb
• music on hold, music on transfer
• call parking
• call pickup
• Direct Inward Dialling (DID)
• multiple call appearances
• speed dial
• group call pickup
• advanced PBX functions such as:
• automated attendant with multiple menu levels, time-of-day changes, and staff directory
• DISA with multiple passwords and detailed accounting
• dial-by-name office directory
• phrase editor
• voice mail with message waiting indicator
• find me/follow me
• multiple extension ring
• remote (off-premise) extensions
• flexible/dynamic dial plans
• conference rooms with up to fifty participants
• Automatic Call Distribution (ACD, aka Agent Call Queueing)
• Interactive Voice Response (IVR) and Computer/Telephony Integration (CTI) functions such as:
• database query/update through touch-tone phones (e.g. data collection, book renewal, time clock, polling, etc. by telephone)
• intelligent call screening (e.g. those with technical support contracts forwarded to on-call technician)