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Product Support
| 2007.06.28 | UCSG was released | ||
| 2007.05.09 | UCSG Beta version | ||
| 2007.04.25 | NetzGate Is Partnering | ||
| ...more | |||
- Unlimited call center access and remote technical support during 9am to 6pm IST from Monday – Friday and 9am-12pm on Saturday
- Calls received during 9am to 6pm IST from Monday – Friday and 9am-12pm on Saturday will be responded before end of that business day.
- Web access and remote installation assistance for software updates and upgrades.
1.1 Telephone Technical Support:
Customers who have technical support agreement with Netzgate are entitled to receive technical support via telephone between the hours of 9:00am and 6:00pm IST. We will service a technical support incident immediately if one of our support personnel is available. In the event that a technician is not available, callbacks will be processed in the order in which they are received. Customers can expect to receive a callback by the end of the business day or sooner. Technical support callbacks will receive priority over all other support requests until all callbacks have been serviced. All public & national holidays- nonworking.
040-23157432, 040-30529415.
Monday - Friday: 9am - 6pm.
Saturday: 9am - 12pm.
1.2 E-mail Technical Support:
Customers may submit technical support questions via e-mail. We will typically respond to a customer query within 24hrs or earlier (Excluding non business days). Customers may mail to support@netzgate.com
for technical support agreement please download here