NetzGate Global Services

NetzGate Services offers a team of industry experts that work closely with you to understand your needs, provide expert analysis and recommendations, customized application development services and implementation unified, contact center services to help you maximize your investments.
NetzGate Professional Services also include dedicated resources focused on PerformanceEdge. These professionals have technical, process and application subject matter expertise to help protect infrastructure investments and maximize their optimization potential.

Consulting Services Overview

NetzGate Professional Services Project Services team transitions you from the sales process through the implementation process to full system operation and on to post-installation support. You will be assigned a Project Manager who will serve as the focal point for communication and execution for all of your project needs.
Your Project Manager will work with you to develop specific project and resource plans tailored to the scope of your project. Early on in the process, a detailed list of milestones and scheduled completion dates will be mutually-agreed upon. Milestones for a typical installation project involving hardware and software include:

  • Contract signed
  • Project Manager assigned, internal transition meeting completed
  • Project initiation meeting
  • Hardware provided for staging
  • Project plan and resource schedule completed
  • Software specification documentation completed
  • Customer provided hardware received and staged
  • Site readiness verified
  • On-site deployment
  • Solution services development
  • Transition to customer
  • Project wrap up

Proven Project Management Methodology

Your project will be a success if it is on-time, on budget and delivered according to your expectations. We achieve this by following a proven project management methodology. Our standard project management process includes key phases are:

  • Project Initiation
  • Implementation planning
  • Staging
  • Site ready
  • On-site deployment
  • Move to production
  • Project completion

Benefits

  • Minimal disruption to operations
  • Performance that meets expectations
  • Consistency and repeatability